.:: Athens Walking Tours ::.

Refund Policy



We offer 100% money back quarantee in case:
  • A client has booked a shore excursion with us and the ship doesn't dock in Piraeus.
  • The shore excursion or the city walking tour does not take place and is cancelled by us.

Our Refund Policy

1. CITY WALKING TOURS & SHORE EXCURSION TOURS

  • Guided walking tours take place on a daily basis and are not subject to changes due to weather conditions, as Athens is sunny almost all year round 
  • Our programs do not take place on official holidays (December 25 & 26, New Year’s Day, Good Friday until 12:00 hrs, Easter Sunday, May 1, October 28 and March 25 – National Holidays).
  • In the event that a customer has cancelled a regular tour or food tour in writing, the following penalty clauses shall hereby be agreed upon:
    • Up to 72 hours prior to the scheduled tour: The customer shall not incur a penalty charge, apart from the charge due to AWT for the use of a credit card.  
    • Between 72 and 24 hours prior to the scheduled tour: The customer shall incur 50% of the amount payable for the tour as a penalty charge, plus any other expenses, i.e. credit card charges or cancellation charges for means of transportation that may have been reserved for the tour.
    • Less than 24 hours prior to the scheduled tour or if customers do not show up at the agreed meeting point: 100% of the amount payable shall be withheld as compensation for the cancellation of participation in the program.
2. PRIVATE TOURS

In the event that a customer has cancelled a personal (private) tour in writing, the following penalty clauses shall be agreed upon:

  • Up to 72 hours prior to the scheduled tour: The customer shall not incur a penalty charge, apart from the charge due to AWT for the use of a credit card.  
  • Between 72 and 24 hours prior to the scheduled tour: The customer shall incur 50% of the amount payable for the tour as a penalty charge, plus any other expenses, i.e. credit card charges or cancellation charges for means of transportation that may have been reserved for the tour.
  • Less than 24 hours prior to the scheduled tour or if customers do not show up at the agreed meeting point: 100% of the amount payable shall be withheld as compensation for the cancellation of participation in the program.

If, unexpectedly, on the date of the tour, unforeseen events make the completion of the program impossible (e.g. strikes of employees at archaeological sites), AWT shall consult with the customers and do everything possible to offer an alternative solution. If an alternative solution is not found or agreed upon, then either AWT or the customer may cancel the tour. In the event that a tour is cancelled for any of the above reasons, AWT shall refund the full amount paid by the customer for the tour and 50% of the amount payable for the cancellation of any means of transportation, if such has been reserved for the tour.

Note: Τhe refund will be made within the next 2 weeks.




           





                  



GNTO LICENSE NUMBER: 0206E61000258001