At The Original Athens Walking Tours, we aim to provide our guests with a high-quality, reliable, and stress-free experience.

Below you’ll find our cancellation and refund policy for regular small group tours, private tours, and shore excursions, along with the most common questions we receive.

Cancellation & Refund Policy for Regular Small Group Tours

If you need to cancel your tour, the following conditions apply:

• Up to 24 hours before the scheduled tour:
  No cancellation fee is charged, except for non-refundable credit card processing fees (typically 3%).
• Less than 24 hours before the tour or no-show:
  100% of the tour fee is non-refundable.

Refund Policy for Private Tours

• Up to 72 hours before the scheduled tour:
  No cancellation fee is charged, except for non-refundable credit card processing fees (typically 3%).
• Between 72 and 24 hours before the tour:
  A 50% cancellation fee applies, plus any additional expenses (e.g., credit card charges, or cancellation fees from pre-booked transport services).
• Less than 24 hours before the tour or no-show:
  100% of the tour fee is non-refundable

Partial refunds for private tours may be available in some cases. Please note that if the cancellation or reduction in the number of participants occurs after the booking has been confirmed, a 3% fee is retained to cover bank and credit card transaction costs. This is a standard, non-refundable expense charged by our payment providers and applies to all partial refunds.

Cancellation & Refund Policy for Shore Group Tours

If you need to cancel your tour, the following conditions apply:

• Up to 72 hours before the scheduled tour:
  No cancellation fee is charged, except for non-refundable credit card processing fees (typically 3%).
• Between 72 and 48 hours before the tour:
  A 50% cancellation fee applies, plus any additional expenses (e.g., credit card charges, or cancellation fees from pre-booked transport services).
• Less than 48 hours before the tour or no-show:
  100% of the tour fee is non-refundable.

100% Money-Back Guarantee Applies When:

• A client has booked a shore excursion with us and the cruise ship does not dock in Piraeus.
• The city walking tour or shore excursion is cancelled by us due to unforeseen circumstances (e.g., weather, minimum participation not met).

Cancellation & Refund Policy for One Day Cruise and Swimming Cruise

If you need to cancel your tour, the following conditions apply:

• Up to 30 days before the scheduled tour:
  No cancellation fee is charged, except for non-refundable credit card processing fees (typically 3%).
• Between 16 and 29 days before the tour:
  A 75% cancellation fee applies, plus any additional expenses (e.g., credit card charges, or cancellation fees from pre-booked transport services).
• Between 8 and 15 days before the tour:
  A 50% cancellation fee applies, plus any additional expenses (e.g., credit card charges, or cancellation fees from pre-booked transport services).
• Between 6 and 7 hours before the tour:
  A 25% cancellation fee applies, plus any additional expenses (e.g., credit card charges, or cancellation fees from pre-booked transport services).
• Less than 6 days before the tour or no-show:
  100% of the tour fee is non-refundable.

Cancellation & Refund Policy for Catamaran Cruises (private or semi-private)

If you need to cancel your tour, the following conditions apply:

• Up to 5 days before the scheduled tour:
  No cancellation fee is charged, except for non-refundable credit card processing fees (typically 3%).
• Between 5 and 3 days before the tour:
  A 70% cancellation fee applies, plus any additional expenses (e.g., credit card charges, or cancellation fees from pre-booked transport services).
• Less than 3 days before the tour or no-show:
  100% of the tour fee is non-refundable.

Cancellation & Refund Policy for Bus Tours (Cape Sounion, Argolis, Delphi)

If you need to cancel your tour, the following conditions apply:

• Up to 24 hours before the scheduled tour:
  No cancellation fee is charged, except for non-refundable credit card processing fees (typically 3%).
• Less than 24 hours before the tour or no-show:
  100% of the tour fee is non-refundable.

Cancellation & Refund Policy for Meteora Tours 

If you need to cancel your tour, the following conditions apply:

• Up to 24 hours before the scheduled tour:
  No cancellation fee is charged, except for non-refundable credit card processing fees (typically 3%).
• Less than 24 hours before the tour or no-show:
  100% of the tour fee is non-refundable.

Cancellation Due To Planes, Trains Or Automobile

• As stated above, we do not refund clients within 24 hours of a tour, and this includes customers who are late due to flight or train cancellations, delays or issues caused by traffic or congestion, etc. In such instances, a refund can only be requested and considered if supported by valid evidence and official documentation, along with updates from relevant authorities. However, it's important to note that the final decision regarding refunds for entrance tickets is solely determined by the Greek State.
• If you are concerned about the possibility of cancellation or nonrefundable costs, we recommend the purchase of travel insurance.

At The Original Athens Walking Tours, we aim to provide our guests with a high-quality, reliable, and stress-free experience.

If you need to cancel your tour, the following conditions apply:

• Up to 72 hours before the scheduled tour:
  No cancellation fee is charged, except for non-refundable credit card processing fees (typically 3%).
• Between 72 and 24 hours before the tour:
  A 50% cancellation fee applies, plus any additional expenses (e.g., credit card charges, or cancellation fees from pre-booked transport services).
• Less than 24 hours before the tour or no-show:
  100% of the tour fee is non-refundable

Partial refunds for private tours may be available in some cases. Please note that if the cancellation or reduction in the number of participants occurs after the booking has been confirmed, a 3% fee is retained to cover bank and credit card transaction costs. This is a standard, non-refundable expense charged by our payment providers and applies to all partial refunds.

If, unexpectedly, on the date of the tour, unforeseen events make the completion of the program impossible (e.g. strikes of employees at archaeological sites), AWT shall consult with the customers and do everything possible to offer an alternative solution. If an alternative solution is not found or agreed upon, then either AWT or the customer may cancel the tour. In the event that a tour is cancelled for any of the above reasons, AWT shall refund the full amount paid by the customer for the tour and 50% of the amount payable for the cancellation of any means of transportation, if such has been reserved for the tour. 

At The Original Athens Walking Tours, we aim to provide our guests with a high-quality, reliable, and stress-free experience.

Below you’ll find our cancellation and refund policy for regular small group tours, private tours, and shore excursions, along with the most common questions we receive.

Cancellation & Refund Policy for Regular Small Group Tours

If you need to cancel your tour, the following conditions apply:

• Up to 24 hours before the scheduled tour:
  No cancellation fee is charged, except for non-refundable credit card processing fees (typically 3%).

• Less than 24 hours before the tour or no-show:
  100% of the tour fee is non-refundable.

Cancellation & Refund Policy for Shore Group Tours

If you need to cancel your tour, the following conditions apply:

• Up to 72 hours before the scheduled tour:
  No cancellation fee is charged, except for non-refundable credit card processing fees (typically 3%).
• Between 72 and 48 hours before the tour:
  A 50% cancellation fee applies, plus any additional expenses (e.g., credit card charges, or cancellation fees from pre-booked transport services).
• Less than 48 hours before the tour or no-show:
  100% of the tour fee is non-refundable.

100% Money-Back Guarantee Applies When:

• A client has booked a shore excursion with us and the cruise ship does not dock in Piraeus.
• The city walking tour or shore excursion is cancelled by us due to unforeseen circumstances (e.g., weather, minimum participation not met).

How Refunds Are Processed

All refund requests are reviewed and handled by our Financial Department. Refunds are processed once per week. In some cases, if payment or reservation details are unclear (e.g., name mismatch or missing reference), we may need to request additional information from the guest or bank. This may extend the process to a second week.

Need Help or Want to Modify Your Booking?

We’re always here to help! For changes, cancellations, or refund questions, please contact us at: info@athenswalkingtours.gr

We appreciate your understanding and look forward to welcoming you to Athens!