Refund Policy | Athens Walking Tours

Refund Policy

In the event that a customer has cancelled a personal (private) tour in writing, the following penalty clauses shall be agreed upon:
Up to 72 hours prior to the scheduled tour: The customer shall not incur a penalty charge, apart from the charge due to AWT for the use of a credit card.
Between 72 and 24 hours prior to the scheduled tour: The customer shall incur 50% of the amount payable for the tour as a penalty charge, plus any other expenses, i.e. credit card charges or cancellation charges for means of transportation that may have been reserved for the tour.
Less than 24 hours prior to the scheduled tour or if customers do not show up at the agreed meeting point: 100% of the amount payable shall be withheld as compensation for the cancellation of participation in the program.
If, unexpectedly, on the date of the tour, unforeseen events make the completion of the program impossible (e.g. strikes of employees at archaeological sites), AWT shall consult with the customers and do everything possible to offer an alternative solution. If an alternative solution is not found or agreed upon, then either AWT or the customer may cancel the tour. In the event that a tour is cancelled for any of the above reasons, AWT shall refund the full amount paid by the customer for the tour and 50% of the amount payable for the cancellation of any means of transportation, if such has been reserved for the tour.

In the event that a customer has cancelled a regular small group tour in writing, the following penalty clauses shall hereby be agreed upon:
Up to 72 hours prior to the scheduled tour: The customer shall not incur a penalty charge, apart from the charge due to AWT for the use of a credit card.
Between 72 and 24 hours prior to the scheduled tour: The customer shall incur 50% of the amount payable for the tour as a penalty charge, plus any other expenses, i.e. credit card charges or cancellation charges for means of transportation that may have been reserved for the tour.
Less than 24 hours prior to the scheduled tour or if customers do not show up at the agreed meeting point: 100% of the amount payable shall be withheld as compensation for the cancellation of participation in the program.

We offer 100% money back quarantee in case:

A client has booked a shore excursion with us and the ship doesn't dock in Piraeus.
The shore excursion or the city walking tour does not take place and is cancelled by us.

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